TFMC was founded in 2000, as a joint venture with Atkins, one of Western Europe's leading engineering and FM organisations. The purpose of the joint venture was to facilitate the outsourcing of the infrastructure management group within a major organisation, and embed international best practice into the new company. The ground-breaking FMS Agreement (which complied with best practice in the UK) was signed in July, 2000, for a period of 10 years. At the heart of the Agreement was the principle that the client should never be disadvantaged. Cost-saving was a key issue, although benefits were envisioned not only in that area alone, but also in increased operating efficiency, as well as non-quantifiable benefits such as market rating.
The comprehensive legal document defined the basis of the partnership between the client and TFMC. It detailed the scope of the service TFMC was to supply, with a base line that ensured TFMC's performance at a level higher than that achieved by the client in the 12 months preceding the signing of the Agreement.
Initially, there were some doubts that outsourcing could deliver all it promised, and a perception that it could, in fact, be more costly. TFMC proved the skeptics wrong. There were two financial targets that TFMC had to reach: the first was based on guaranteed savings in the first three years of the Agreement, the second, based on TFMC's achieving the agreed annual budget. TFMC was contracted to achieve savings of a minimum of 12.25% by the end of March, 2004, measured against the baseline. In fact, it delivered more than double the required 12.25%, with savings of 25.72%, with continuous improvement year-on-year realizing additional value for money, as well as savings.
The initial 10-year contract (valued at R10.5 billion) included all maintenance and repair services, real estate management, maintenance of masts and towers, and an uninterrupted power supply - directly affecting the client's core business. Service provisioning has grown over the years to where it is currently supplying an all-encompassing and integrated facility management service.
Service provision within TFMC is structured to deliver an integrated service platform from strategic development through management, to the actual service delivery process. At the same time, TFMC incorporates all the elements of service provision, including design, project management, real estate, maintenance planning and execution, soft services, safety, health, environmental, risk and quality services as well as all the supporting processes for optimal life-cycle management of the client's assets. Our major partner benefits by us operating this way because we align service delivery with our major client's core business output requirement, thus reducing costs, risks and improving service quality. Not only can we guarantee that the client is never disadvantaged, but we are also able to enhance its core business product through our involvement.
While our commitment to our major client is absolute, TFMC has developed its capabilities over the years, allowing it to provide facilities management solutions for other clients (see Case Studies) and business aspirations, strategies and initiatives which are geared towards the commercial benefits of multi-client status.
It is with pride that we carry our ISO three-system certification as proof of our commitment towards safety, quality and the environment.